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After Sales

Manage Your Services Through Multiple Channels.

Provide fast and effective service to your customers through various channels such as call center, web forms and ticket support system.

 

 

Satış Sonrası - Genel Bakış - Ekran Görüntüleri
Shipping and Acceptance Procedures

Shipping and Acceptance Procedures

Record general information of forms, warranty status, contact persons and fault category. Easily view transactions, expenses, payment information and delivery information.

Warranty Tracking

Warranty Tracking

Enter information such as product codes, serial numbers, invoice dates and warranty periods one by one or import from Excel file with bulk upload option.

Ticket Support Registration

Ticket Support Registration

Organize support cases into categories and groups. Assign contacts to each case and create case-specific tasks and activities.

Strengthen Your Customer Relations with After-Sales Services

Easily track product assembly, installation, usage, maintenance, repair, customer information, returns and transaction orders.

Complaint Management

Complaint Management

Increase customer satisfaction with complaint management, where your customers can easily submit their complaints to you by filling out the complaint form on your website.

Technical Service Management

Technical Service Management

List your customers who are registered with the technical service, see your customer's open and closed service records.

Spare Parts Management

Spare Parts Management

Define the product details of your spare parts in the system along with group, category, brand and price lists.

Discover Ready-made All-in-One Solution for Your Company.
Frequently Asked Questions
  • Why are after-sales services important?

    Service management software allows you to manage your service processes effectively. It increases your efficiency thanks to feedback that supports product development while keeping your processes under full control.

  • What are the advantages of using after-sales service application?

    Managing service processes with an integrated approach strengthens customer loyalty. Flaterp after-sales service management software maximizes efficiency by standardizing all processes.

  • What should be considered when using after-sales service application?

    Cloud-based solutions in after-sales service management provide fast and efficient management. These solutions eliminate the need for additional investment and provide uninterrupted communication and mobile access between the center and authorized services.