Provide fast and effective service to your customers through various channels such as call center, web forms and ticket support system.
Record general information of forms, warranty status, contact persons and fault category. Easily view transactions, expenses, payment information and delivery information.
Enter information such as product codes, serial numbers, invoice dates and warranty periods one by one or import from Excel file with bulk upload option.
Organize support cases into categories and groups. Assign contacts to each case and create case-specific tasks and activities.
Easily track product assembly, installation, usage, maintenance, repair, customer information, returns and transaction orders.
Increase customer satisfaction with complaint management, where your customers can easily submit their complaints to you by filling out the complaint form on your website.
List your customers who are registered with the technical service, see your customer's open and closed service records.
Define the product details of your spare parts in the system along with group, category, brand and price lists.
Service management software allows you to manage your service processes effectively. It increases your efficiency thanks to feedback that supports product development while keeping your processes under full control.
Managing service processes with an integrated approach strengthens customer loyalty. Flaterp after-sales service management software maximizes efficiency by standardizing all processes.
Cloud-based solutions in after-sales service management provide fast and efficient management. These solutions eliminate the need for additional investment and provide uninterrupted communication and mobile access between the center and authorized services.